REFUND POLICY

Introduction

At Mafa Pets, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund Policy carefully before requesting a return or refund.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• The return request must be made within 14 days of delivery.

• Include proof of purchase.

Non-returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been used, damaged by the customer, or are not in their original condition unless they arrived defective.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery at support@mafapets.com, including your order number and clear photos of the item. We'll review your request and provide an appropriate solution as quickly as possible.

Returns and Exchanges

To request a return, please contact us at support@mafapets.com. We will provide the return instructions and the correct mailing address. Customers are responsible for arranging and paying the return shipping costs, except when the product arrives damaged, defective or incorrect. No restocking fee will be charged. We do not offer direct exchanges. Approved refunds will be processed to the original payment method within 14 days after we receive and inspect the returned product.

If you have any questions about this Refund Policy, please contact us:

Email: support@mafapets.com