FAQ

How long does shipping take?
Orders are typically delivered within 7–12 business days after dispatch.

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Do you offer free shipping?
Yes. We offer free shipping to all countries currently served by Mafa Pets.

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Can I track my order?
Yes. Once your order has been shipped, you'll receive an email with your tracking number.

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Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. We'll do our best to assist you.

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What if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number and clear photos of the item. We'll review your request and provide an appropriate solution.

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Can I return my order?
Yes. Eligible items can be returned within 14 days of delivery. Please refer to our Refund Policy for full details.

Which payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.

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How can I contact Mafa Pets?
You can reach us anytime at:
Email: support@mafapets.com